What our customers say about us

Here's what people are saying about Atlantic Services, Heating and Cooling.

"We are located in California and have a rental property in Duluth. The tenant at my parents rental had an AC issue, and I found Atlantic Services through Yelp. Many times when I've called around seeking services for our rental property I am usually given the run around. Susan at Atlantic Services was very patient and understanding of our situation. She was able to get someone out within hours and the problem was solved immediately. 
Being so far away, I can really appreciate a small honest company with such amazing customer and technical service."

 

-G. Y. Yelp

"Hard to believe that I am only the second person to review Atlantic Services here on Yelp.  I am very happy to support this local business and give them 5 stars.  These past few weeks have been very stressful with purchasing and moving into our new home.  I had at  least 10 vendors come to our new house to do several different things so I was looking for good work, competitive pricing and good customer service.  

Atlantic Services met all three and then some.  My plan as soon as we moved in was to install 3 Ecobee3 smart thermostats for my 3 HVAC units.  I called around to at least 5 places and got quotes and scheduling options. I went with Atlantic Services because of a call I had received from Susan, letting me know that if I had not purchased my Ecobee3's yet that Georgia Power had them on sale for $99.  That pricing is incredible of this thermostat.  I had actually already purchased it through Georgia Power but the fact that she had called me back to let me know of that deal says a lot.

So I scheduled and John, Susan's husband, was out 2 days later to install.  John kept good communication day of arrival and actually arrived a little early.  Perfect, because he did what he said he was going to do, which is simply what all customers want.

John did a great job of installing and setting up the Ecobee3's.  He explained what he was doing and kept me updated every step of the way.  After the work was completed, he cleaned up the areas he was working on.  Nice attention to detail there.  Many places would just leave it and go.

Before he left, I did ask him a couple of of things about what looked to be a built in humidifier in one of the HVAC's.  He looked and explained thoroughly how it works and what might be needed to get it up and running again.

I'm having John back out this week to get that built in humidifier going for the winter months so this will be their second call to our house.

Should anything arise, I will be calling Atlantic Services again for any of my HVAC needs.  They have definitely earned my business.

Thanks John and Susan!"

 

-Rich B. Yelp

"Scheduling an appointment was easy, even in the busiest time of year for this type of work. Their service person showed up on time (actually a little early) and got right to work. He checked the system out exhaustively and produced a detailed report for me of how the system was performing so the person who's buying my house would know everything was in good working condition."

 

-andrewmoorewatson. Kudzu

"Working in Property Management for years, I have a lot of experience with HVAC; however I felt compelled to write about this company.  After visiting a friend's house and seeing their new filter system (Honeywell Media Whole House Air Filter) I was very impressed with the installation and how it was cut into the plenum as well as the whole house humidifier. 

I contacted John at Atlantic and scheduled an appointment with him.  He was there early, professional, didn't try to up-sell me anything in fact told me I didn't need some things.  He also noticed a noise and said he'd adjust the fan while he was installing my new products.  He also told me that I needed to clean my ducts first and recommended a company but was very clear he had nothing to benefit by this recommendation and use whoever I wanted.

He sent me a quote the same day. I had my ducts cleaned.  I ordered the Media Filters (which is not simply a filter it's like a cartridge you add into your plenum with a 5" filter that slides in and out) and he sent two team members over to install my filters.  They were early and professional. They did a good job. 

I had one issue with one of the systems after they left and called on a Saturday.  Susan, John's wife, answered and sent John over immediately and hit a reset button - and showed me how to do it in the future. What service!

I am very pleased with this company and happy to write a review for them.  Dealing with John and his wife Susan (who worked in the office) and his team was fantastic.  I will definitely use them again.  I did not feel pushed into anything and felt like I was dealing with genuinely good people."

 

-Jamin H. Yelp

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